Terms of service

Last updated: February 2, 2026

This website is managed by Alice & Rachel. By visiting our website and/or purchasing products through this website, you participate in our service (“Service”) and agree to these Terms and Conditions, including any additional terms and policies referenced via hyperlinks.

These Terms and Conditions apply to all users of the website, including visitors, customers, and other users of the Service. If you do not agree with (part of) these terms, you are not allowed to visit this website or use our services or products.

Alice & Rachel reserves the right to modify these Terms and Conditions at any time. The most current version is always available on the website. By continuing to use the website after changes, you accept these changes.

Article 1 – Company Information
Alice & Rachel
Email: support@alicerachel.com
Country of establishment: South-Africa (Cape Town) 

Article 2 – Definitions
In these Terms and Conditions, the following definitions apply:

  • Alice & Rachel: the webshop operating under the name Alice & Rachel.

  • Customer: any natural person who does not act in the exercise of a profession or business.

  • Website: the online store environment of Alice & Rachel.

  • Agreement: any agreement concluded between Alice & Rachel and the customer via the website.

  • Products: all women’s fashion and related items offered through the website.

  • Service: all services and functionalities provided by Alice & Rachel via the website.

Article 3 – Use of the Website

  • The customer agrees to use the website for lawful purposes only.

  • It is prohibited to use the website for fraud, abuse, spreading harmful software, or violating the rights of others.

  • Alice & Rachel reserves the right to limit or terminate access to (parts of) the website in case of misuse or violation of these terms.

Article 4 – Offers

  • All offers on the website are non-binding, unless expressly stated otherwise.

  • Alice & Rachel strives for an accurate representation of products.

  • Obvious mistakes, technical errors, or pricing errors are not binding for Alice & Rachel

  • Images, colors, and product descriptions are indicative and may differ from the actual product.

Article 5 – Formation of the Agreement

  • The agreement is concluded once the customer completes the order process and the payment has been successfully processed.

  • After placing an order, the customer will receive a confirmation email.

  • Alice & Rachel reserves the right to refuse or cancel orders, for example in cases of obvious errors, stock issues, technical problems, or suspected misuse.

Article 6 – Prices and Payments

  • All prices are listed in South African Rand (ZAR) and include VAT, unless stated otherwise.

  • Any shipping costs will be clearly displayed before completing the order.

  • Payment must be made in full via the offered payment methods.

  • Alice & Rachel is not liable for delays or errors caused by payment providers.

Article 7 – Delivery

  • Alice & Rachel aims to ship orders within the stated delivery time.

  • Delivery times are indicative and not a strict deadline.

  • The risk of loss or damage of products transfers to the customer upon delivery.

Article 8 – Right of Withdrawal

The customer has the right to withdraw from the agreement within 14 days of receipt without giving any reason.

During the reflection period, the customer must handle the product with care.

Products must be returned unused, undamaged, and - if reasonably possible - in their original condition and packaging.

If the customer exercises the right of withdrawal, the product must be returned to the return address provided by Alice & Rachel. As our products are shipped directly from our international fulfillment partner, returns may need to be sent to our designated return facility in China.

Return shipping costs are the responsibility of the customer, unless explicitly stated otherwise.

After proper receipt and inspection of the returned items, the purchase amount will be refunded within 14 days.

Article 8a – 30 Day Money Back Guarantee

Alice & Rachel offers a 30 day money back guarantee on all products, except for items purchased on sale. This guarantee applies in addition to the statutory right of withdrawal.

If a customer wishes to make use of the 30 day money back guarantee, the product must be returned unused, undamaged, and in its original condition to the return address provided by Alice & Rachel. As with standard returns, this may involve shipment to our designated international return facility.

Return shipping costs remain the responsibility of the customer.

Sale items are excluded from the 30 day money back guarantee. For sale products, Alice & Rachel, in consultation with the customer, offer a reasonable compensation or alternative solution at its discretion.

Article 9 – Exclusion of the Right of Withdrawal

The right of withdrawal may be excluded for products that, for hygiene reasons, are not suitable for return, provided this is clearly stated in advance.

Article 10 – Warranty and Conformity

  • Alice & Rachel guarantees that the products comply with the agreement and reasonable quality standards.

  • Complaints about defects must be reported within a reasonable period after discovery via support@alicerachel.com

  • In case of a valid defect, Alice & Rachel will either replace the product or refund the purchase amount.

Article 11 – Liability

  • Alice & Rachel is not liable for indirect damage, consequential damage, or loss of profit.

  • Alice & Rachels liability is always limited to the amount of the relevant order.

  • This limitation does not apply in cases of intent or gross negligence.

Article 12 – Force Majeure

  • Alice & Rachel is not obliged to fulfill any obligation in case of force majeure.

  • Force majeure includes any circumstance beyond Alice & Rachels control that prevents fulfillment.

Article 13 – Electronic Communication

By placing an order, the customer agrees that Alice & Rachel may send communications via email regarding orders, service messages, and legal notifications.

Article 14 – Intellectual Property

  • All content on the website, including texts, images, and logos, is the property of Alice & Rachel or its licensors.

  • Use without prior written consent is prohibited.

Article 15 – Applicable Law and Disputes

  • All agreements are governed exclusively by South-African law.

  • Disputes are submitted to the competent courts in Cape Town, South-Africa